This new year has brought several new customers to Key Fulfillment; several of whom came to us after bad experiences with big box...

Where has all the good customer service gone? It’s hard to come by these days. We’ve all been stuck in a loop of bad customer service or...

Recently, I was trying to teach my 6-year-old the difference between a meaningful apology and hollow words. I’m not sure she got it but...

eCommerce customer service can feel monotonous sometimes. After all, so many of the questions have the exact same answer. At Key, we...

Did you know that even small eCommerce businesses like you can outsource their customer service at a reasonable price? You can! But,...

Outsourcing customer service can seem scary or even impossible for a small eCommerce business. After all, we all know that outsourced...